C4PS-2505 Tier I Service Desk Specialist

Miami, Florida, United States · SOUTHCOM · C4PS-2505 expand job description ↓


Position Title: Tier I Service Desk Specialist

Location: Miami, FL

Position Type: Full-Time

Security Clearance Requirement: Top Secret/Sensitive Compartmented Information (TS/SCI)

Certification Requirements:

  • CompTIA A+; And
  • Windows 10 Certification

Years of Experience: minimum 1+ year experience

Roles and Responsibilities:

  • Responds to and diagnoses problems through discussion with users.
  • Ensures a timely process though which problems are controlled including problem recognition, research, isolation, resolutions and follow-up steps.
  • Supervises operation of help desk and serves as focal point for customer concerns.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, Email and personnel requests for technical support.
  • Documents, tracks and monitors all problems to ensure a timely resolution.
  • Provides Tier I support to end users for either PC, server, mainframe applications and/or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Escalates more complex problems to Tier II support.


  • Certifications Listed above accepted in lieu of higher education; And
  • Experience equal to degree level

Preferred Skills:

  • Perform MAC (Moves, Add and Changes) duties.
  • Microsoft technology stacks (Office, Active Directory).
  • End user hardware: notebooks, desktops, peripherals, monitors, mobile devices.
  • Video and audio conferencing, VOIP phone systems, wired and wireless networks.
  • High volume networked multi-function printers support.
  • Knowledge of Windows 7, 8.1 with Mac OS X knowledge extra.
  • Good troubleshooting skills.
  • Experience in assembling/disassembling computer hardware and computers.
  • Understanding of TCP/IP networking.
  • Experience with software installations with desktop applications such as MS Office and Adobe products.


Minimum Training/Certification requirements (DOD 8570.01-M - IAT Level I):

  • Baseline Certification
    • CompTIA A+
  • Computing Environment
    • Windows 10 Certification


  • Paid Vacation, Sick Time and Holidays
  • Medical, Dental, Life and Disability Insurance
  • 401K with Employer Contribution Matching
  • Service Disabled Veteran Owned Business
  • Equal Opportunity Employer
  • ISO 9001:2015 Certified Company
  • www.c4plans.com
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Do you have a minimum DoD Security Clearance as listed in the position requirements?
Do you have minimum certifications as listed in the position requirements?
Do you meet the minimum experience level as listed in the position requirements?
If necessary, are you willing to relocate for this position?